Frequently Asked Questions

Do you offer gift wrapping and/or personal messages?

We will gift-wrap any jewelry or add personal gift messages at no extra charge upon request.

 

How do I track my order?

Login now to view your account.  Under “My Orders”, click “View your order history” to view the status of your orders.  We are always available to help you by phone at (256) 593-6610 during business hours or you may Contact Us online.

 

What is your return policy?

King Arthur Jewelry stands behind their merchandise 100%. Although highly unlikely, if you are not happy with your selection, you may return it for an in-store credit or exchange within 25 days. Shipping charges cannot be refunded. All sales are final on discounted items, out-of-stock items, special orders, or jewelry that has been altered in any way.

In order for us to process your return accurately and efficiently, we ask that you include with your merchandise a completed return form and all gem reports, appraisals and other paperwork sent to you with the item. All items returned must be in the same condition that they were shipped, undamaged and unused. Call us at (256) 593-6610 and ask for a return authorization code. Clearly print the code on the outside of the package. We are unable to process returns without the return authorization code. Do not mark on the package any such words as diamond, jewelry, or other words that would entice theft.

Ship the items via U.S. Postal Service Registered Insured Return Receipt Requested, or other courier (Federal Express, UPS, etc.) and be sure to retain your copy of the postal documents. Return your items to:

 King Arthur Clock
 10506 AL Hwy 168
 Boaz AL  35957

All returned items are inspected to ensure that they are received in satisfactory condition with all original paperwork.  Once inspected, we will rapidly process the return and issue an in-store credit  for the merchandise.

Remember:

  1. Items must be as you received them, undamaged and unused.
  2. Fill out return form, include all gem reports, appraisals and other paperwork that came with the item.
  3. Call us at (256) 593-6610 for a return authorization code.
  4. Clearly print the return authorization code on the outside of the package.
  5. Ship via US Postal Service Registered Insured Return Receipt Requested, or other preferred courier service.

 

I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

 

My Account

How do I create an account?

  1. Click the "Account" link at the top right side of our site.
  2. Select "New Account"
  3. Enter First & Last name, Email address, and create a password.

 

How do I edit my account information?

Click the "Account" link at the top right hand side of our site and login to edit your account information.

 

I forgot my password.

Click the "Account" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password?". That link will send an email to you with your password.

 

Shipping

Do you ship internationally?

We do not offer international shipping and will only ship to addresses in the United States (including Alaska & Hawaii).

 

How much is my shipping?

We offer free shipping via USPS Registered Mail on all orders over $500. Items under $500 are shipped via USPS Registered Mail Insured Mail for a charge of $6.50 per package.

 

When will my order ship?

 

Items that are in stock generally ship within 2-3 business days. Items that are out of stock or special orders vary in shipping times. We will contact you within 24 business hours with exact details for special orders or out of stock items.

 

Can I have order shipped to an alternate address?

Our shipments are fully insured and will require a signature upon delivery. Since a signature will be required, orders may be delivered to your place of work, or another more convenient destination.

 

Can I have my order shipped to a P.O. Box?

Our insurance prevents us from shipping to P.O. Boxes. Please include a street address for delivery. Also, your signature is required on all deliveries. 

 

Pricing and Billing

Do you offer a layaway policy?

We do offer a layaway policy. Layaway agreements require a 20% down payment and receipt of full payment within three months. If a layaway is canceled at any time, a store credit will be issued less a 20% restocking fee of the total purchase price. Please contact us at (256) 593-6610 to enter into a layaway agreement.  Please note that we will not ship your order until we receive full payment from you.

 

Do you offer financing?

King Arthur Jewelry does offer financing.  We use 1st Franklin  Financial Corp. Contact us for an application and we will help you with the process of financing your order. 

 

Do I have to pay sales tax?

Residents of Marshall County, Alabama, are subject to sales tax in the amount of 9%.
Residents of Alabama outside Marshall County are subject to sales tax of 4%.
Out-of-state sales are not subject to Alabama State Sales Tax.

 

I have a question on my charges.

Click the Account link at the top right hand side of our site to review your orders. You may compare your order history on our website with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

 

 

What are my payment choices?

 

King Arthur Jewelry gladly accepts all major credit cards including Visa, Mastercard, and Discover as well as Paypal, GooglePay, and ApplePay.  During the checkout process you may choose any of our current payment options and continue to place your order..

I need a copy of my receipt/invoice.

Login to view your account. Under "My Orders", click "View my order history" to view individual orders and print invoices for your records.

We are always available to help you by phone at (256) 593-6610 during business hours, or you may Contact Us online and we will be happy to email, fax, or mail you a copy.

 

When will my credit card be charged?

Whether you choose to make a purchase online through our online checkout or over the phone, your credit card will be charged immediately.

 

Additional Support

Do you offer appraisals?

We offer appraisals on jewelry purchased at King Arthur Jewelry. Our Accredited Jewelry Professional will provide two copies of an appraisal featuring replacement value for your piece. 

 

Do you offer repairs?

We will be happy to assist in repairs on any piece purchased at King Arthur. Visit our Services page for general prices and a list of general repair options. We also offer repairs at our store for pieces of jewelry not purchased from us.  Please contact us regarding repairs needed and we will address the issue.

 

Do you purchase jewelry or scrap metal?

We only purchase scrap gold.  Unfortunately, we do not purchase finished jewelry or other metals. We will send an estimate within 24 business hours upon receipt of your scrap gold.  Any stones can be returned upon request.  The process to send us scrap gold is:

  1. Call us at (256) 593-6610 for a scrap gold authorization code.
  2. Clearly print the scrap gold authorization code on the outside of the package. Do not mark on the package any such words as diamond, jewelry, or other words that would entice theft.
  3. Ship via US Postal Service Registered Insured Return Receipt Requested, or other preferred courier service, to the following address and be sure to retain your copy of the shipping documents:

King Arthur Clock
10506 AL Hwy 168
Boaz AL  35957

CONTACT US