Frequently Asked Questions

Do you offer gift wrapping and/or personal messages?

We will gift-wrap any jewelry or add personal gift messages at no extra charge upon request.

 

How do I track my order?

Login now to view your account.  Under “My Orders”, click “View your order history” to view the status of your orders.  We are always available to help you by phone at (256) 593-6610 during business hours or you may Contact Us online.

 

What is your return policy?

King Arthur Jewelry stands behind their merchandise 100%. Although highly unlikely, if you are not happy with your selection, you may return it for an in-store credit or exchange within 25 days. Shipping charges cannot be refunded. All sales are final on special orders or jewelry that has been altered in any way.

In order for us to process your return accurately and efficiently, we ask that you include any appraisals sent along with your merchandise. All items returned must be in the same condition that they were shipped, undamaged and unused. Call us at (256) 593-6610 and ask for a return authorization code. Clearly print the code on the outside of the package. We are unable to process returns without the return authorization code. Do not mark on the package any such words as diamond, jewelry, or other words that would entice theft.

Ship the items via the U.S. Postal Service Registered Insured Return Receipt Requested, or other courier (Federal Express, UPS, etc.) and be sure to retain your copy of the postal documents. Return your items to:

 King Arthur Clock
 10506 AL Hwy 168
 Boaz AL  35957

All returned items are inspected to ensure that they are received in satisfactory condition with all original paperwork.  Once inspected, we will rapidly process the return and issue an in-store credit for the merchandise.

Remember:

  1. Items must be as you received them, undamaged and unused.
  2. Include all appraisals and other paperwork that came with the item.
  3. Call us at (256) 593-6610 for a return authorization code.
  4. Clearly print the return authorization code on the outside of the package.
  5. Ship via the U.S. Postal Service Registered Insured Return Receipt Requested, or other preferred courier service.

 

I received the wrong product.

If you feel that you have received the wrong product, please contact customer service at info@kingarthurjewelers.com within 72 hours of receiving the product.

 

Shipping

Do you ship internationally?

We do not offer international shipping and will only ship to addresses in the United States (including Alaska & Hawaii).

 

When will my order ship?

Your order will generally ship within 2-3 business days.

  

Can I have my order shipped to a P.O. Box?

Our insurance prevents us from shipping to P.O. Boxes. Please include a street address for delivery. Also, your signature is required on all deliveries.

 

Pricing and Billing

Do you offer a layaway policy?

We do offer a layaway policy. Layaway agreements require a 20% down payment and receipt of full payment within three months. If a layaway is canceled at any time, a store credit will be issued less a 20% restocking fee of the total purchase price. Please contact us at (256) 593-6610 to enter into a layaway agreement.  Please note that we will not ship your order until we receive full payment from you.  

What are my payment choices? 

King Arthur Jewelry gladly accepts all major credit cards including Visa, Mastercard, and Discover as well as Paypal, and Venmo.  During the checkout process you may choose any of our current payment options and continue to place your order.

 

I need a copy of my receipt/invoice.

We are always available to help you by phone at (256) 593-6610 during business hours, or you may Contact Us online and we will be happy to email, text, or mail you a copy.

 

When will my credit card be charged?

Whether you choose to make a purchase online through our online checkout or over the phone, your credit card will be charged immediately.

 

Additional Support

Do you offer appraisals?

We offer appraisals on jewelry purchased at King Arthur Jewelry. Our Accredited Jewelry Professional will provide two copies of an appraisal featuring replacement value for your piece.