Refund policy
King Arthur Jewelry stands behind their merchandise 100%. Although highly unlikely, if you are not happy with your selection, you may return it for an in-store credit within 25 days. Shipping charges cannot be refunded. All sales are final on discounted items, out-of-stock items, special orders, or jewelry that has been altered in any way. In order for us to process your return accurately and efficiently, we ask that you include with your merchandise a completed return form and all gem reports, appraisals and other paperwork sent to you with the item. All items returned must be in the same condition that they were shipped; undamaged and unused. Call us at (256) 593-6610 and ask for a return authorization code. Clearly print the code on the outside of the package. We are unable to process returns without the return authorization code. Do not mark on the package any such words as diamond, jewelry, or other words that would entice theft. Ship the items via U.S. Postal Service Registered Insured Return Receipt Requested, or other courier (Federal Express, UPS, etc.) and be sure to retain your copy of the postal documents.
Return your items to:
King Arthur Clock
10506 AL Hwy 168
Boaz AL 35957
All returned items are inspected to ensure that they are received in satisfactory condition with all original paperwork. Once inspected, we will rapidly process the return and issue an in-store credit for the merchandise that was returned.
Remember:
1. Items must be as you received them, undamaged and unused.
2. Fill out return form, include all gem reports, appraisals and other paperwork that came with the item.
3. Call us at (256) 593-6610 for a return authorization code.
4. Clearly print the return authorization code on the outside of the package.
5. Ship via US Postal Service Registered Insured Return Receipt Requested, or other preferred courier service.
I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72
hours of receiving the product.